Community, Diversity, Sustainability and other Overused Words
Community, Diversity, Sustainability and other Overused Words
Southwest Airlines apologizes for problems, tells customers to rebook at no additional charge
Southwest airlines now urges customers to rebook their flights at Southwest.com, at no additional charge.
Southwest Airlines Co. (NYSE: LUV) is a major U.S. airline, the world's largest low-cost carrier, headquartered in Dallas, Texas. The airline was established in 1967 by Herb Kelleher[4] and adopted its current name (Southwest Airlines) in 1971.[5] The airline has nearly 46,000 employees as of December 2014 and operates more than 3,800 flights per day.[6][7] As of 2014, it carried the most domestic passengers of any U.S. airline.[8] As of June 2016, Southwest Airlines has scheduled services to 97 destinations in 40 states, Puerto Rico, and abroad.
Update: Mike Van de Ven, Chief Operating Officer at Southwest, says the website is now fully functional. He says customers may rebook at Southwest.com at no additional charge.
"Our systems are back up and running. We have an incredible backlog of customers and their bags. The recovery is staring off slowly, we have 335 cancellations, which will allow us to improve during the day."
"We had a technology failure in our network yesterday, we're doing a deep dive on it to understand why. We replaced the router and rebooted about 400 servers, took us about 12 hours, but the network is functioning as it should now."
The issue now is getting customers and crew members where they belong. The airline does intend to compensate customers in some way, and they have extended their fare sale due to the website difficulties, said Van de Ven.
released quarterly results a day after a massive technology failure led to hundreds of canceled and delayed flights. A spokesman said all systems were fixed by early Thursday morning, but the airline is still bracing for long lines Thursday as customers who were stranded during the outage will try to find new flights.
Southwest Airlines Co., the nation's fourth-biggest airline, said revenue in the second quarter increased 5 percent to $5.38 billion, with about half the increase due to a new credit card deal it signed with Chase Bank last year.
Southwest Airlines Co has halted all flight departures temporarily as it works to resolve issues impacting multiple technology systems, a spokesman said in a statement Wednesday.
CBS radio reports that hundreds of passengers are waiting in the terminal at Los Angeles international Airport, unable to board flights due to the system error on Southwest
Customers tweeted they were unable to check in to flights on the No.4 U.S. airline by passenger traffic. Its reservations website, http://www.southwest.com, appeared to not allow booking or check-in and had a notice saying, "We're working hard to get you where you want to be... Thank you for your patience."
Southwest spokesman Dan Landson said a team is working to resolve the issues that began Wednesday afternoon following an outage. It will take time before the budget airline resumes a normal operation, he said.
"We are aware of an investigating current issues with our systems. We will keep you posted as we have more information to share. Flight Status and Check In systems are functional, Southwest said. The apparent outage comes at the peak of summer travel season
Southwest Airlines is the fifth largest US airline and the world's largest low-cost carrier, headquartered in Dallas, Texas. The airline was established in 1967 by Herb Kelleher[4] and adopted its current name (Southwest Airlines) in 1971.
The airline has nearly 46,000 employees as of December 2014 and operates more than 3,800 flights per day.[6][7] As of 2014, it carried the most domestic passengers of any U.S. airline. As of June 2016, Southwest Airlines has scheduled services to 97 destinations in 40 states, Puerto Rico, and abroad.
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